FAQ
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Are all sneakers new and original?
Yes! All products available for sale are new and original. Before shipping, all products undergo a verification process to ensure their authenticity and perfect condition.
How long does it take to ship the order?
Continental Portugal
Products in stock – 1 to 2 business days
Made-to-order products – 2 to 10 business days
Islands (Madeira and Azores)
Products in stock – 2 to 5 business days
Made-to-order products – 2 to 12 business days
Europe
Products in stock – 2 to 5 business days
Made-to-order products – 2 to 12 business days
Orders are sent using which carrier?
Orders to Mainland Portugal and Islands are sent by CTT (Correios de Portugal).
Orders to the Rest of Europe are sent by DHL.
How can I track the status of my order?
After placing your order, you will receive an email with a tracking number where you can monitor the status of your order. If, at the time of ordering, you provide your telephone number, you will also receive an SMS with the status of the order if the shipment was made by CTT.
Access the carrier's website, enter the tracking number and obtain all information related to the delivery of your order.
What payment methods are available?
We accept several payment methods such as Apple Pay, Google Pay, Credit Card, Debit Card, MB WAY, payment by entity and reference or payment upon delivery, in the case of hand delivery (Porto area only).
Can I schedule a pick-up?
Yes, but only in the Porto area. To do this, the purchase must be made through our Instagram. Just send a message to COPWAY.PT's Instagram to secure your pair and schedule delivery with our team.
How do I know what my size is?
We suggest you use your usual Nike size as a reference point to determine your appropriate size.
The Air Force 1 has a slightly larger shape. We suggest that you place your order half a size smaller than your usual size. For example, if your conventional size is 38, we recommend ordering 37.5.
The Nike Dunk is regular fit and therefore true to size.
We recommend that you choose your usual size when placing your order.
Air Jordans are true to size.
We advise you to choose your usual size when placing your order. If you have any doubts regarding the size to wear in any model or brand of sneakers, contact us through our customer support. You can contact us via email, Instagram or chatbot.
Are the shipping costs for exchanging/returning the order paid by the customer? Can I choose the shipping method?
The shipping costs for exchanging/returning the order are always the responsibility of the customer. For this reason, you will have the flexibility to choose the carrier or postal service you want. It is not necessary to send the products via express service.